Contexte Dans le but se mettre à l’écoute des usagers et être à même de mieux satisfaire leursbesoins et attentes, l’administration publique a mis sur pied le projet MINFOPRA PALMARES.En effet qui de mieux placé que l’usager pour apporter un retour sur la qualité des services dispensés.Le projet consistait à…
Project background: Aware of the strategic stakes represented by the Information System, the Bank of Central African States wished to draw up an IT Master Plan covering the period 2021-2025. The main objective was to align with the Bank's Strategic Plan. It also wanted to make its IT system more agile...
The advent of digital technology has forced many companies to rethink all their processes, and the way they interact with their stakeholders. Numerous examples from the hotel, transport, retail and industrial sectors demonstrate the global or partial reconstitution of sectors, under the impetus of corresponding new entrants...
SMS (Short Message Service) got 27 years in 2019. One might have thought that with the explosion of social media and instant messaging, its commercial use would become obsolete, but no! 5.5 billion SMS messages were sent in 2018, representing a 24% increase on...
The Internet has changed consumer and purchasing habits. Today's customers are hyper-connected: they relate to everything digital, they're better informed, more socially engaged. Before buying, they do online research, consult other consumers' opinions on social media, prefer...
One in three internal audit departments uses an external internal audit provider for one-off or recurring support (CBOK[1] Global Survey of Internal Audit Practice 2015). Internal audit is an Independent, Objective and Transparent function. As such, it provides every organization...
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