{"id":871,"date":"2018-06-19T13:59:25","date_gmt":"2018-06-19T11:59:25","guid":{"rendered":"http:\/\/afreetech.com\/?page_id=871"},"modified":"2024-10-24T12:40:20","modified_gmt":"2024-10-24T11:40:20","slug":"gestion-de-la-relation-client","status":"publish","type":"page","link":"https:\/\/afreetech.com\/en\/gestion-de-la-relation-client\/","title":{"rendered":"Customer relationship management"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"871\" class=\"elementor elementor-871\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2840 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"2840\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c7d\" data-id=\"6c7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12e6 elementor-widget elementor-widget-heading\" data-id=\"12e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why Customer Relationship Management?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5027 elementor-widget elementor-widget-text-editor\" data-id=\"5027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"direction-ltr align-start para-style-body\">We go with you for:<\/p><ul><li class=\"direction-ltr align-start para-style-body\"><strong>Increase the profits of your company<\/strong> of your enterprise;<\/li><li class=\"direction-ltr align-start para-style-body\">Optimize the collaboration between the services (Marketing, Commercial, Logistics, Purchase ...)<\/li><li class=\"direction-ltr align-start para-style-body\">Increase <strong>customer loyalty<\/strong><\/li><li class=\"direction-ltr align-start para-style-body\"><strong>Save time<\/strong> by automating tasks<\/li><li class=\"direction-ltr align-start para-style-body\">Improve responsiveness through the data collected by the CRM software <strong>l&#8217;outil de CRM.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-47c3\" data-id=\"47c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7772 elementor-widget elementor-widget-image\" data-id=\"7772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"854\" height=\"500\" src=\"https:\/\/afreetech.com\/wp-content\/uploads\/2018\/06\/aft-crm-1-1.jpg\" class=\"attachment-full size-full wp-image-1344\" alt=\"Pourquoi un CRM?\" srcset=\"https:\/\/afreetech.com\/wp-content\/uploads\/2018\/06\/aft-crm-1-1.jpg 854w, https:\/\/afreetech.com\/wp-content\/uploads\/2018\/06\/aft-crm-1-1-300x176.jpg 300w, https:\/\/afreetech.com\/wp-content\/uploads\/2018\/06\/aft-crm-1-1-768x450.jpg 768w\" sizes=\"(max-width: 854px) 100vw, 854px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c3b elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"6c3b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-18be\" data-id=\"18be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5379 elementor-widget elementor-widget-image\" data-id=\"5379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"750\" height=\"500\" src=\"https:\/\/afreetech.com\/wp-content\/uploads\/2018\/06\/aft-crm-2.jpg\" class=\"attachment-full size-full wp-image-1346\" alt=\"Notre solution\" srcset=\"https:\/\/afreetech.com\/wp-content\/uploads\/2018\/06\/aft-crm-2.jpg 750w, https:\/\/afreetech.com\/wp-content\/uploads\/2018\/06\/aft-crm-2-300x200.jpg 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ca\" data-id=\"2ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d1f elementor-widget elementor-widget-heading\" data-id=\"1d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86c elementor-widget elementor-widget-text-editor\" data-id=\"86c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AFREETECH vous accompagne avec <b>InnovCRM<\/b>, solution flexible, rapidement int\u00e9grable et accessible aux PME :<\/p>\n<ul>\n<li>Integrated web offer which is almost immediate<\/li>\n<li>Reduce your integration costs for efficiency gains for your teams<\/li>\n<li>Ease and speed of implementation on Service Oriented Architecture (SOA)<\/li>\n<li>Solution oriented new technologies<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ed5f5d elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"1ed5f5d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a25ec04\" data-id=\"a25ec04\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fa4591 elementor-widget elementor-widget-heading\" data-id=\"8fa4591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Implementation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7254a1 elementor-widget elementor-widget-text-editor\" data-id=\"a7254a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An implementation approach in 3 main stages, according to an Agile methodology for a fast and controlled integration:<\/p>\n<ul>\n<li><b>Prior analysis\n<\/b><ol>\n<li>Understanding of existing systems<\/li>\n<li>Choice of modules to deploy<\/li>\n<\/ol>\n<\/li>\n<li><b>Integration\n<\/b><ol>\n<li>Mise en place de l&#8217;infrastructure<\/li>\n<li>CRM adaptation and configuration<\/li>\n<\/ol>\n<\/li>\n<li><b>Deployment and training\n<\/b><ol>\n<li>Support and telephone support<\/li>\n<li>Skills transfer<\/li>\n<\/ol>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4bd0b4a\" data-id=\"4bd0b4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abf0e77 elementor-widget elementor-widget-image\" data-id=\"abf0e77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1060\" height=\"707\" src=\"https:\/\/afreetech.com\/wp-content\/uploads\/2023\/06\/afro-american-man-suit-holding-documents-talking-female-boss_1098-20604.jpg\" class=\"attachment-full size-full wp-image-5607\" alt=\"Gestion de la relation client\" srcset=\"https:\/\/afreetech.com\/wp-content\/uploads\/2023\/06\/afro-american-man-suit-holding-documents-talking-female-boss_1098-20604.jpg 1060w, https:\/\/afreetech.com\/wp-content\/uploads\/2023\/06\/afro-american-man-suit-holding-documents-talking-female-boss_1098-20604-300x200.jpg 300w, https:\/\/afreetech.com\/wp-content\/uploads\/2023\/06\/afro-american-man-suit-holding-documents-talking-female-boss_1098-20604-1024x683.jpg 1024w, https:\/\/afreetech.com\/wp-content\/uploads\/2023\/06\/afro-american-man-suit-holding-documents-talking-female-boss_1098-20604-768x512.jpg 768w, https:\/\/afreetech.com\/wp-content\/uploads\/2023\/06\/afro-american-man-suit-holding-documents-talking-female-boss_1098-20604-18x12.jpg 18w\" sizes=\"(max-width: 1060px) 100vw, 1060px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-294b6fc1 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"294b6fc1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-655418c1\" data-id=\"655418c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b68c981 elementor-widget elementor-widget-heading\" data-id=\"3b68c981\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Immerse yourself in our universe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd9cf9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8cd9cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a0916da elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"7a0916da\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1dc47c72\" data-id=\"1dc47c72\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32d836f9 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"32d836f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div 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data-id=\"6c0496b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43f65843 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"43f65843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/afreetech.com\/en\/blog\/\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"Blog d&#039;AFREETECH\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-edit\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/afreetech.com\/en\/blog\/\" >\n\t\t\t\t\t\t\tAFREETECH Blog\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFind expert security advice, news, tips, and more.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7d703131\" data-id=\"7d703131\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-124214cf elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"124214cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div 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other.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Improve the quality of your services.<\/p>","protected":false},"author":7,"featured_media":2184,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-871","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion de la relation client (CRM) - Expertises | AFREETECH<\/title>\n<meta name=\"description\" content=\"Pour tous vos besoins de CRM, AFREETECH vous accompagne avec InnovCRM, une solution flexible, accessible aux PME et facile \u00e0 int\u00e9grer.\" \/>\n<meta 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